Privacy Policy

Privacy Policy


IIEMS is committed to protecting and respecting your privacy.

INDIAN INSTITUTE OF EMERGENCY MEDICAL SERVICES, functioning as IIEMS, is the authorized Training Centre of American Heart Association (AHA) in India. Our ambition is for the region to be the unequivocal place of choice for world-class health care Training in India. IIEMS is a not-for-profit Charitable Trust, founded by Dr. George P Abraham.

This policy sets out on the basis of which any personal data we collect from you, that you provide to us, or that we may collect from other sources will be processed by us. This includes the various ways in which you interact with us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Links to third party sites may appear on our website. Those third-party sites are not our responsibility, although we use our best efforts to choose them with care. You should read and satisfy yourself with those third parties’ privacy policies before using such linked sites.


Information you give us. This is the information about you that you may give us by:

  • Filling in forms on our website or event sign-ups;
  • As part of using our services;
  • By corresponding with us by phone, e-mail or otherwise;
  • Sharing information on social media;

Information we collect about you.  With regard to each of your visits to our sites and/or the apps we may automatically collect the following information:

  • Technical information, including the internet protocol (IP) address used to connect your computer to the internet, type of mobile device you use, a unique device identifier (for example your device’s IMEI number, the MAC address of the device’s wireless network interface or the mobile phone number used by the device), mobile network information, your mobile operating system, your login information, browser type and version you use, time zone setting, browser plug-in types and versions, operating system and platform;
  • Information about your visit to our platforms, including the full uniform resource locators (URL) click stream to, through and from our platforms (including date and time); pages you viewed or information you searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number;
  • Information stored on your mobile device, which may include contact information, friends lists, login information, photos, videos or other digital content, check ins;
  • Details of your use and visits to any of our platforms including, but not limited to traffic data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access;
  • We also use GPS technology in some apps to determine your location. Some of our location-enabled services within apps require your personal data for the feature to work. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by adjusting the settings of the application on your mobile device;
  • When you install or uninstall a service containing a unique application number or when such a service searches for automatic updates, that number and information about your installation, for example, the type of operating system, may be sent to us.

Information we receive from other sources.  We may receive information about you if you use any other websites we operate or other services we provide.

The types of personal information we process.  The personal information we collect may include:

  • Your full name;
  • Postal address;
  • Employer and job title;
  • E-mail address;
  • Records of your correspondence with us;
  • Phone number (s);
  • Username and password;
  • Photos and videos;
  • Social media account names;
  • Payment details;
  • And any other information you may share with us or enter into any of our platforms.


We use information held about you in the following ways:

  • Communicate with you in response to a specific requirement.
  • To provide you with support, and to provide you with the information, products and services that you request from us;
  • To provide you with information about one of our many events;
  • To provide you with information about other services we offer that are similar to those that you have already enquired about, for example newsletters, courses and offers;
  • If you are interested in developing your business anywhere in India, we may contact you to provide you with the required information, which we feel may be of interest to you, and/or business contacts which may help you;
  • To send you news items which are relevant to your interests;
  • To notify you about changes to our services;
  • To ensure that content from our website is presented in the most effective manner for you and for your computer and/or your mobile device;
  • To administer our website for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • To improve our website to ensure that content is presented in the most effective and befitting manner for you and for your computer and/or your mobile device;
  • To help us improve and personalise our services;
  • As part of our efforts to keep our website safe and secure;

We may combine information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending upon the types of information we receive).


Organisations that collect and use personal data must have a lawful basis for doing so under data protection law and we are required to let you know the lawful basis on which we rely to process your personal data. We rely upon the following lawful bases:

  • Your consent to use your data for a particular purpose (for example to send you direct marketing by e-mail or to collect sensitive personal data);
  • Where the use of the data is in our “legitimate interests” (see below for more information);
  • Where we need to process your data in order to perform our obligations under a contract that we have entered into with you (for example to enroll you in an event or provide you with access to resources); and
  • To process data where we are under a legal obligation to do so.


We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred via the internet. If you have any particular concerns about your information, please contact us.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

The information we collect from you may be transferred to and processed and/or stored at a destination outside India. If we send your personal data outside India, ie to AHA or its subsidiary organizations, we will take reasonable steps to ensure that the recipient implements appropriate measures to protect your information.


We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you. Once you no longer have a relationship with us, we will retain and securely destroy your personal information in accordance with applicable laws and regulations.

If you request to receive no further contact from us, we will keep some basic information about you in our suppression list in order to avoid sending you unwanted materials in the future


You have a number of rights under data protection legislation. These include:

  • Right of access: You have the right to know what information we hold about you and to ask, in writing, to see your records. We will provide you with details of the records we hold as soon as possible and at latest within one month, unless the request is complex. We may require proof of identity before we are able to release the data. Please use the details in the “Contact us” section below if you would like to exercise this right
  • Right to be informed: You have the right to be informed how your personal data will be used. This policy as well as any additional information or notice that is provided to you either at the time you provided your details, or otherwise, is intended to provide you with this information.
  • Right to withdraw consent: Where we process your data on the basis of your consent (for example, to send you marketing texts or e-mails) you can withdraw that consent at any time. To do this, or to discuss this right further with us, please contact us using the details in the “Contact us” section below.
  • Right to object: You also have a right to object to us processing data where we are relying on it being within our legitimate interests to do so (for example, to send you direct marketing by post). To do this, or to discuss this right further with us, please contact us using the details in the “Contact us” section below.
  • Right to restrict processing: In certain situations you have the right to ask for processing of your personal data to be restricted because there is some disagreement about its accuracy or legitimate usage.
  • Right of erasure: In some cases, you have the right to be forgotten (i.e. to have your personal data deleted from our database). Where you have requested that we do not send you marketing materials we will need to keep some limited information in order to ensure that you are not contacted in the future.
  • Right of rectification: If you believe our records are inaccurate you have the right to ask for those records concerning you to be updated. To update your records please get in touch with us using the details in the “Contact us” section below.
  • Right to data portability: Where we are processing your personal data because you have given us your consent to do so, you have the right to request that the data is transferred from one service provider to another.


If you are unhappy with the way in which we have handled your personal information please contact us using the details in the “Contact us” section below.


We may update this policy from time to time without notice to you, so please check it regularly. We will however aim to bring any significant changes to your attention.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to


Our platforms use cookies to distinguish you from other users of our platforms. A cookie is a small file of letters and numbers that we store on your browser or your hardware (your computer or mobile device). Cookies contain information that is transferred to your computer or mobile device.

Cookies help us to provide you with a good experience when you use our platforms and also allow us to improve our platforms. By continuing to use and browse our platforms, you are agreeing to our use of cookies.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our platforms. They include, for example, cookies that enable you to log into secure areas of our platforms.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our platforms when they are using them. This helps us to improve the way our sites and/or the App works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our platforms. This enables us to personalise our content for you and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visits to our platforms, the pages you have visited and the links you have followed. We will use this information to make our platforms and any advertising displayed on them more relevant to your interests. We may also share this information with third parties for this purpose.


Google Analytics are used widely by websites and mobile applications to collect information about how visitors use a site and/or the App. We may use Google Analytics cookies to collect information about how users use our platforms and to improve our platforms.

Google Analytics collect information in an anonymous form and will not allow us to identify you or collect any personal information about you.

Google Analytics do not track your internet activity after leaving our platforms.


Our platforms may contain buttons and content from social media sites such as Face book, Twitter and YouTube to enable you to share content from our platforms with your social media networks. If you use these features, these social media sites may use their own cookies. Information on how these are used can be found on their respective websites.


Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You may block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies you may not be able to access all or parts of our platforms.

It may be that your concerns around cookies relate to so called “spyware”. Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive.